Researches and observations have shown that people tend to treat others

according to their own personal style. The problem arises when we think or

require others to act similarly to us. This happens because we think that everyone

works in the same way.

 

A company director of a certain style declared: "- Is not it obvious? If I leave

everything organized and I am punctual, the least I can hope is that the other

person does the same!"

 

Another director of another style complained about a professional "- If I am liberal

and I give full freedom to my team, how a manager of that team may want to

centralize decisions? That's nonsense! I should replace that person."

 

Because we ignore the fact that human beings function differently and that this is

something inherent to their nature, we have distorted expectations about what

each one can do or about their form of communication. In general, even those who

consider the diversity of people, naturally they want to be understood just as they

are and that others meet their expectations. When this does not occur, conflict

arises.